Where to Get Your Medicare Questions Answered
The number of Medicare resources available to help people is astounding. While we think you will find what you need sooner if you enlist our help, we've provided below some of the more popular aides.
Call Medicare to get general or claims specific information and important telephone numbers. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative.
- 1 800 633 4227
- TTY 1 877 486 2048 www.medicare.gov
Medicare Savings Program
The Medicare Savings Program offers various levels of assistance to those on a low income.
- In AZ, call 1 602 417 5010
- In UT, call 1 801 526 0950
- In other states, contact the state Medicaid offices
State Health Insurance Assistance Program (SHIP)
Call SHIP to get free personalized Medicare counseling on decisions about coverage; help with claims, billing, or appeals; and information on programs for people with limited income and resources.
- In AZ, go to https://des.az.gov/services/older-adults/medicare-assistance
- In UT, call 1 800 541 7735
- Call 1 800 MEDICARE to get the telephone numbers of SHIPs in other states.
Call Social Security to get a replacement Medicare card; change your address or name; get information about Part A and/or Part B eligibility, entitlement, and enrollment; apply for Extra Help with Medicare prescription drug costs; ask questions about premiums; and report a death.
- 1 800 772 1213
- TTY 1 800 325 0778
Coordination of Benefits Contractor
Medicare has a separate number to get information on whether Medicare or your other insurance pays first and to report changes in your insurance information.
- 1 800 999 1118
- TTY 1 800 318 8782
Department of Defense
Military retirees are generally best served by choosing TRICARE for Life. Call the numbers below to get information about TRICARE for Life and the TRICARE Pharmacy Program.
- 1 866 773 0404 (TFL)
- TTY 1 866 773 0405
- 1 877 363 1303 (Pharmacy)
- TTY 1 877 540 6261
Department of Health and Human Services
The Office of Inspector General handles fraud reports. Contact them if you suspect Medicare fraud.
- 1 800 447 8477
- TTY 1 800 377 4950
Office for Civil Rights
If you think you were discriminated against or if your health information privacy rights were violated, you can call the Office for Civil Rights.
- 1 800 368 1019
- TTY 1 800 537 7697
Department of Veterans Affairs
If you’re a veteran or have served in the U.S. military but are not eligible for TRICARE for life, you may be eligible for some level of VA medical benefits. Contact the Department of Veterans Affairs to determine your eligibility
- 1 800 827 1000
- TTY 1 800 829 4833
Office of Personnel Management
Federal retirees can get information about the Federal Employee Health Benefits Program for current and retired Federal employees by contacting the Office of Personnel Management.
- 1 888 767 6738
- TTY 1 800 878 5707
Railroad Retirement Board (RRB)
If you receive benefits from the RRB, you will call them instead of Medicare or Social Security to change your address or name, check eligibility, enroll in Medicare, replace your Medicare card, and report a death.
- Local RRB office or
- 1 877 772 5772
Quality Improvement Organization (QIO)
If you have Original Medicare and need to ask questions or report complaints about the quality of care for a Medicare covered service or if you think your service is ending too soon. Call 1 800 MEDICARE to get the telephone number for your QIO. If you are in a Medicare Advantage Plan, you will need to contact the plan first.